Refund and Returns Policy

Quality Management System Nepal Pvt. Ltd.

Thank you for choosing Quality Management System Nepal Pvt. Ltd. (“QMS Nepal”) as your trusted partner in achieving ISO Certification. We are committed to providing you with top-quality products and services to support your journey towards excellence in quality management. Please read our Refund and Returns Policy carefully to understand our practices regarding your purchases.

Refund Policy:

At QMS Nepal, we stand behind the quality of our products, and your satisfaction is our priority. However, please note that our products, including ISO Documentation Toolkit, ISO training courses, and Online Consultation for ISO Certification, are digital goods delivered via Internet download. Due to the nature of these products, we regret to inform you that we do not offer refunds once a purchase is made.


We understand that technical issues may arise during the downloading process or that you may encounter difficulties with the digital products. In such cases, we are committed to providing assistance and finding a resolution to ensure your satisfaction. Please reach out to our customer support team at within 30 days of your purchase, describing the issue you are facing. We will make every effort to address your concerns promptly.


As our products are digital and intangible, physical returns are not applicable. If you experience any challenges with the functionality or accessibility of our digital goods, we encourage you to contact our support team for assistance.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at Our dedicated support team is here to assist you and ensure your experience with QMS Nepal is positive.

Thank you for choosing Quality Management System Nepal Pvt. Ltd. as your partner in achieving ISO Certification.

Last updated: November 18, 2023.

Need help?

Contact us at for questions related to refunds and returns.