Refund Policy for Quality Management System Nepal
Our Satisfaction Guarantee
At Quality Management System Nepal, we want you to be completely satisfied with our ISO documentation toolkits. We suggest carefully reviewing product descriptions and samples before purchasing. However, we understand that certain circumstances may call for a refund.
Limited Refund Exceptions
Due to the digital nature of our products, we generally do not offer refunds after a toolkit has been delivered. However, we may consider refunds on a case-by-case basis for the following situations:
- Technical Issues: If you experience significant technical difficulties preventing you from accessing or using the toolkit, please contact us immediately at admin@qms.com.np. Our team will work diligently to resolve the issue.
- Non-Delivery: If you do not receive your toolkit after purchase, please contact us promptly at admin@qms.com.np. We will verify the purchase and resend the toolkit.
Refund Process
- Contact Us: Email admin@qms.com.np or call +9779840525565 within 7 days of purchase, providing your order details and the reason for the refund request.
- Evaluation: Our team will review your request and may contact you for additional information.
- Decision: If a refund is approved, it will be processed back to the original payment method. Please allow processing time according to your financial institution.
Important Notes
- We always strive to address any concerns and help you get the most out of our toolkits. Please contact us before requesting a refund so we can find solutions.
- Refunds may be subject to administrative fees in certain cases.
- Custom toolkits or consulting services may have separate refund policies as outlined in the project agreement.
Contact Us
Should you have any questions regarding our Refund Policy, please do not hesitate to reach out:
- Email: admin@qms.com.np
- Tel: +9779840525565
This policy is effective as of 2024/01/01. We reserve the right to update this policy at any time.